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Northwest Health (AR)
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                      Online Check-In FAQ


                      Q. Is my reservation time a guarantee?
                      A. No, it is not. The hospital will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

                      Q. What does this service cost?
                      A. Nothing. It is absolutely free for patients.

                      Q. Can I use ER check-in even if I do not have insurance? What about Medicare or Medicaid?
                      A. ER check-in is free for everyone. It does not matter what insurance you have or whether you do not have any. Upon arrival, once you have received a medical screening exam and are stabilized, you may be asked to arrange for payment.

                      Q. What if I check-in, and then start feeling a lot worse?
                      A. If you are feeling worse, do NOT wait for your check-in time. Go to the ER immediately. If you feel that your condition is "life-threatening," call 911 right away.

                      Q. When I arrive, will I see a doctor right away?
                      A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician or some other combination of healthcare professionals.

                      Q. How do I cancel and/or reschedule an appointment I scheduled online?
                      A. When you use the online scheduling service, you will receive an email with details, including how to cancel. Please consult that email if you need to cancel or reschedule. If you cannot locate the email, please call the office to cancel and reschedule.

                      Q. I checked in online, but now I cannot get there on time. Can I adjust my time?
                      A. When you check-in for a projected treatment time, you will receive an email that includes a cancellation link. Please consult the cancellation link in your email confirmation, which has simple instructions on how to cancel and re-check-in for another projected treatment time.

                      Q. If I'm a new patient, do I need to provide more information?
                      A. Yes, please bring a valid photo ID and your insurance card (if applicable), and arrive early to complete any necessary paperwork. If you are able to bring your records from any previous primary care providers, please do. If not, we will help facilitate that process when you arrive for your appointment.

                      Affiliated Hospitals

                      • Northwest Health Physicians' Specialty Hospital
                      • Northwest Medical Center - Bentonville
                      • Northwest Medical Center - Springdale
                      • Siloam Springs Regional Hospital
                      • Willow Creek Women's Hospital
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                      Copyright ©2025. All rights reserved.

                      An AllianceHealth Oklahoma® hospital

                      Services

                      • Bariatric Weight Loss Services
                      • Behavioral Health
                      • Breast Care
                      • Cancer Care
                      • Diabetes Care
                      • Diagnostic Imaging
                      • Digestive Health
                      • Ear, Nose & Throat Care
                      • Emergency Services
                      • Eye Care
                      • Family Medicine
                      • Geriatric Services
                      • Gynecology
                      • Heart Care
                      • Infectious Disease Care
                      • Laboratory Services
                      • Maternity Care
                      • Neurology
                      • Neonatal Intensive Care
                      • Orthopedic Services
                      • Pain Management
                      • Pharmacy
                      • Podiatry
                      • Pulmonology Care
                      • Rehabilitation & Physical Therapy
                      • Robotic Surgery
                      • Sleep Medicine
                      • Sports Medicine
                      • Stroke Care
                      • Surgical Services
                      • Urgent Care
                      • Urology
                      • Vascular Center
                      • Women's Health
                      • Wound Care

                      Patients & Visitors

                      • DAISY Award Nominations
                      • Events
                      • Financial Information
                      • Health Library
                      • MDSave
                      • Online Scheduling
                      • Patient Guide
                      • Patient Portal
                      • Pre-surgical Information
                      • Request Medical Records
                      • Spiritual Care

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